Are the sneakers original?

Yes, all of the products available are original.

Are the sneakers always available?

Most of the time they are available. However, all your money will be refunded if we are unable to fulfill your order.

What if I receive the sneaker which is not original?

We always check before dispatch and some of the products are already checked and we have mentioned on product page. If a product is found not authentic, we will refund, exchange, or provide the best possible solution.

I'm looking for a specific shoe. Do you have it?

If you are looking for a specific shoe, you can search our site by style name or product code as well as by browsing our product categories. In case you don’t find what you are looking for then you can contact us and send the picture and article name of that product, we will try to find it and will inform you when we find it. We might not reply in case we are unable to find that specific shoe but we will surely contact if we are able to find it. 

What size should I order?

Size is a personal preference so we are not able to make recommendations on fit. However, please note that all sizes on our site are in UK/Indian sizing. In addition, you can differentiate between mens, womens, kids and children’s sizing. You can see the size chart and if still you are confused then you can contact us and we will guide you. But make sure you choose the right size because the exchange will not be an option.

I need to make changes to or cancel my order. Can you help me?

once your order has been submitted to our shipping department for fulfillment, we are not able to honor requests for cancellations. Please confirm the details of your order carefully before submitting it. But if the process has not been started for fulfillment then we can accept the cancellation.

What is Fire Kicks’s return policy?

All sales at Fire Kicks are final. In the event of a fulfillment error, please contact us and we will be happy to assist you. However, all shoes are inspected prior to shipment for order accuracy and defects such as yellowing, scuffs, and stains beyond normal retail wear. Fire Kicks will not honor any claims for incorrect or damaged items once this tag is removed.

Why can't I return or exchange sneakers?

Since we operate entirely on consignment, and often with limited inventory, we’re unable to accept returns or issue refunds. All sales with us are final.

When will my order arrive?

You can expect your package to arrive within 25-30 days. Once your order ships, you will receive a notification from our shipping partner with an estimated delivery date.

What happens if my package is returned to you?

It is typically up to the discretion of the driver to leave a package unattended if you are not home to receive your package. Should your order be returned to us, we will send it again after discussing with you about your time availability to receive the package. The order will not be canceled. If you would like us to re-ship your package to you, please contact customer support and we will do our best to accommodate you. 

We reserve the right to suspend your account if an excessive number of packages are returned to us.

Why was my order canceled?

There are various reasons for an order being canceled. However, we will notify you in the event that your order cannot be fulfilled along with the reason. Please note: we do reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

Are the price mentioned are including GST?

Yes. All Price mentioned with the product are including GST.

I couldn't find an answer to my question. How should I contact Fire Kicks?

You can use the contact form or email us directly at sales@firekicks.in or you can DM us on our Instagram profile @firekicks.in.

I'm a current consignor or interested in selling shoes. Where can I get more information?

If you’re interested in selling with us, or learning more about the consignment process, feel free to contact at sales@firekicks.in for details.