Fire Kicks is committed to delivering exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.
For India domestic orders, processing and verification times range from same day to up to 35 days before order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped.
Please be advised that we cannot make any changes to the shipping address once an order has been placed. Additionally, we do not ship to PO Boxes.
For international orders, processing times can be up to 45 business days before order ships.
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy. If fulfillment process begins and you want to cancel the order then no refund (booking amount or full amount) will be made.
In the event an item becomes unavailable, we will fully refund your purchase back to your original form of payment. This may include specific items within an order. You will be notified via email of any orders or items we cannot fulfill and have refunded
Fire Kicks is a consignment marketplace, meaning that items sold on our site and in our store are owned by individual consignors, not Fire Kicks. Consignors receive payment for their item(s) once an order is placed.